How often are we billed?

If you are on a metered supply, you will be billed twice a year, every six months. Readings occur for all water supplies in May and November each year.

Readings occur for all water supplies in May and November each year.

What are the water charges?

Your water account is based on:

Consumption measured through your water meter multiplied by the price per cubic metre (1,000 litres) - as listed below.

Also included, is a fixed charge for each meter, which is split between the two billings per year.

This charge is for each meter, except the Ranginui Rural Water Supply, where the charge applies only to the first meter on each property.

Water charges effective from 1 July 2011 (including GST) are:

Water Supply Scheme

Water Charge per Cubic Metre

Water Meter Charge

Arohena Rural Water Supply

 

$0.40

$434.45

Ranginui Rural Water Supply

 

$0.35

$2,070.00

Tihiroa Rural Water Supply

 

$0.81

$460.00

Waipa Rural Water Supply

 

$0.60

$102.21

 

 

 

 

Otorohanga Water Supply

Rateable properties

$0.66

 

 

Non-rateable properties

$0.87

 

 

Property outside Otorohanga Community

$0.87

 

 

Non-rateable inside Community

 

$204.99

 

All connected properties

 

$117.55

 

 

 

 

Kawhia Water Supply

Within Community

$1.16

 

 

Outside Community

$1.35

 

 

All connected properties

 

$117.55

 

Properties within Kawhia that would have been liable for a Development Contribution relating to the Kawhia Water Treatment Plant upgrade will also be charged a Peak Season Water Meter Charge.

This covers all consumption during the period from 20 December until 20 February the following year.

This charge is $11.75 for each cubic metre used during the period.

My account seems too high?

If you think your water account is unusually high, then it is possible that you may have a leak.

One of the easiest ways to determine this for yourself is to take a reading before going out, at a time when no-one will be home for a period of at least 2 hours, and then taking another reading as soon as you get home.

An increase in the reading over that time frame suggests that water has passed through the meter, and there could be a leak on your side of the meter. If this is the case, then you may want to call a plumber.

If this test does not indicate an increase in the meter reading, then it is likely that the increased usage is due to a change in the household.

Changes of circumstances can have an impact on your water usage, so you may want to consider if there have been any significant changes since the previous billing.

If you still believe that the reading is too high, then you can contact us to perform a second reading.