Building Consent Concerns and Complaints

Ngā Māharahara Whakaaetanga Hangatanga me Ngā Amuamu

Building consent concerns and complaints

What happens if I am unhappy about any decisions made by Ōtorohanga District Council (the Building Consent Authority) with regard to my building consent? As the customer, you have the right to appeal or to complain about any building control function the Building Consent Authority undertakes.

Please note that the complaints process does not include general enquiries about your Building Consent application. For general enquiries please contact our Regulatory Services Team directly.

How do I make a complaint?

A complaint must be provided in writing. You can make a complaint in person, however you must also provide a written copy. Complaints not received in writing, or made anonymously, cannot be actioned.

If you would like to make a complaint, please complete the Building Consent Concerns and Complaints Form below.

Alternatively, your written complaint can be sent to:

Manager Building Control
Ōtorohanga District Council
PO Box 11
Ōtorohanga 3900
Email: [email protected]

What information do we need?

1. Your name and contact details
2. The date the incident occurred
3. The nature of the complaint
4. Copies of any supporting information (if applicable)
5. Relationship (customer, regulator, or stakeholder)

How long does it take?

All complainants will be responded to within three working days of receipt of the complaint, at which time you may be asked to provide further information, or whether you wish to be formally heard with regard to the complaint.

All complaints will be actioned within 10 working days of receipt of complaint unless a request for further information is made.

What else can I do?

If you’re unhappy or choose to use an alternative route to settle a matter of doubt or dispute, you may apply to the Ministry of Business Innovation and Employment for a determination.